It is imperative that you contact us before returning any products. The address for returns is 19749 Dearborn St, Chatsworth, CA 91311.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Unclaimed returns get donated to charity after 30 days.
Valid Reasons for Returns
– If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
– Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Invalid Reasons for Returns
– We do not refund orders for buyer’s remorse.
– A new order, at your expense, would need to be placed for an updated size.